1. Who we are
BandIQ ("BandIQ", "we", "us", "our") is a registered business name of Elevate Living Care Pty Ltd (ABN 18 695 172 233, ACN 695 172 233). We provide online IELTS coaching delivered via Zoom to clients worldwide. You can contact us at hello@bandiq.com.au or +61 491 947 988.
2. Information we collect
- Contact details you give us (name, email, phone/WhatsApp number, country) when you use our enquiry form, book a session via Calendly, or message us on WhatsApp.
- Payment details when you purchase a coaching package. Payments are processed securely by Stripe — we do not receive or store your full card details.
- Booking information via Calendly (name, email, selected time, time zone).
- Basic, aggregated website usage data (pages viewed, approximate location, browser/device type) collected via Cloudflare Web Analytics for performance and security. This is not used to build advertising profiles.
3. How we use your information
- To respond to enquiries and deliver coaching services you've booked or purchased.
- To schedule, confirm and remind you about sessions.
- To process payments for packages you buy.
- To send you information you've asked for about our services.
- To maintain and improve our website and service quality.
4. Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run BandIQ: Stripe (payments), Calendly (scheduling), WhatsApp/Meta (messaging), Web3Forms (enquiry form delivery), and Cloudflare (hosting and analytics). Each provider handles data under its own privacy policy.
5. Data retention
We keep enquiry, booking and payment-related records for as long as needed to provide our services and to meet our tax and accounting obligations, after which they are deleted or anonymised.
6. Your rights
You can ask us at any time to access, correct or delete the personal information we hold about you by emailing hello@bandiq.com.au. If you're located somewhere with its own data-protection laws (for example the UK or EU), you may have further rights under those laws.
7. Security
We use reasonable technical safeguards (including SSL/TLS encryption on this site) to protect your information, but no method of transmission over the internet is completely secure.
8. Changes
We may update this policy from time to time. The current version is always available on this page.
This policy describes our actual data practices in plain language and is provided as general information, not legal advice. If you have specific concerns about your data, please contact us directly.
1. About BandIQ
BandIQ is a registered business name of Elevate Living Care Pty Ltd (ABN 18 695 172 233, ACN 695 172 233), providing online IELTS test-preparation coaching delivered via Zoom by CELTA-qualified tutors. By booking a session or purchasing a package, you agree to these Terms.
2. Our services
We offer one-on-one and group coaching covering IELTS Reading, Writing, Speaking and Listening, plus mock tests. All sessions are delivered online — we do not operate from a physical premises.
3. No guaranteed results
Our tutors work to help you improve your English and IELTS technique, but we cannot and do not guarantee any specific band score or outcome. Results depend on many factors outside our control, including your existing proficiency, effort between sessions, and your performance on test day.
4. Bookings and payments
Packages are purchased in advance via our secure Stripe checkout, or — where a checkout link is temporarily unavailable — by arrangement over WhatsApp. Free consultations and mock tests are booked via Calendly. Standard session times are 5:00 pm–10:00 pm AEST daily; other times can often be arranged on request.
5. Cancellations and rescheduling
Please give us as much notice as possible if you need to reschedule — message us on WhatsApp or email hello@bandiq.com.au. See our Refund Policy for how cancellations affect payments.
6. Your responsibilities
You agree to attend sessions on time with a stable internet connection, and to engage honestly and respectfully with your tutor. Repeated no-shows without notice may affect your eligibility for rescheduling or refunds.
7. Intellectual property
Coaching materials, worksheets and resources we provide remain the intellectual property of BandIQ or our tutors, and are for your personal study use only. They may not be redistributed, resold or published without our written permission.
8. Liability
To the extent permitted by law, our liability for any claim relating to our services is limited to the amount you paid for the relevant package. We are not liable for indirect or consequential loss, including outcomes related to your IELTS result, visa, migration or university admission decisions.
9. Governing law
These Terms are governed by the laws of New South Wales, Australia.
10. Changes
We may update these Terms from time to time; the current version is always available on this page.
This is a general-purpose Terms of Service and has not been reviewed by a lawyer. It reflects how BandIQ actually operates but you should have it checked against Australian Consumer Law and your specific circumstances before relying on it.
1. Free consultations and mock tests
Our complimentary 30-minute mock test / consultation is free of charge, so no payment or refund applies.
2. Paid packages
If you cancel before your first paid session takes place, you'll receive a full refund of your package fee. Once your first session has been delivered, unused sessions may be eligible for a pro-rata partial refund at BandIQ's discretion. Refund requests can be made by emailing hello@bandiq.com.au or messaging us on WhatsApp, and are typically processed back to your original Stripe payment method within 5–10 business days.
3. Group classes
The same principle applies: a full refund if you cancel before the class is delivered, no refund once it has taken place.
4. Missed sessions
Sessions missed with less than 24 hours' notice may not be eligible for a refund or reschedule, since tutor time has already been reserved for you.
5. Exceptional circumstances
We consider requests outside this policy on a case-by-case basis — for example, a documented medical or technical emergency. Please contact us to discuss.
This policy doesn't limit any non-excludable consumer guarantee rights you may have under the Australian Consumer Law. The specific notice periods and refund percentages above are BandIQ's default terms — let us know if you'd like these adjusted.
